Returns & Exchanges
At Silver Hollow Jewellery, we want you to cherish your handcrafted pieces for years to come. If you are not completely satisfied with your purchase, we offer a 30-day return window for all unworn items in their original packaging.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization code.
Prepare Your Package
Securely place your jewellery in its original gift box and shipping mailer, ensuring the Return Authorization code is clearly written on the packing slip.
Ship the Item
Send your package back to our studio using a tracked shipping method; we recommend keeping your tracking number until the return is processed.
Receive Your Refund
Once our artisans inspect the returned item for quality, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing